Logan Airport ranked No. 17 in an annual airport satisfaction study

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The 2022 J.D. Energy research examined terminal amenities, baggage declare, meals, beverage, retail, and different elements.

Logan Worldwide Airport could also be leaving clients unhappy, based on a J.D. Energy 2022 North America Airport Satisfaction Research, launched on Wednesday.

Total buyer satisfaction with North American airports fell 25 factors to 777 (based mostly on a 1,000-point scale) this 12 months due partly to fewer flights and extra crowded terminals, based on the report. Nonetheless, some airports did a greater job of satisfying clients than others.

Logan Airport ranked seventeenth out of the 20 mega airports ranked within the research, outlined as airports with 33 million or extra passengers per 12 months. Final 12 months, Boston ranked 18th.

“The J.D. Energy report is a beneficial software that helps us gauge how passengers really feel about their general expertise at Logan Airport,” a Massport official stated in an announcement to Boston.com. “We’re within the midst of a number of development tasks geared toward enhancing our ageing amenities and infrastructure to satisfy the longer term wants of vacationers, and we admire our passengers’ endurance as we work to complete these tasks. … Logan can also be present process roadway enhancements to streamline visitors circulate and cut back emissions. The suggestions from the survey may be very helpful to us as we proceed to make investments to assist financial development, facilitate connections, improve effectivity, and create a smoother, extra pleasurable journey expertise for our passengers.”

The No. 1 airport for buyer satisfaction on the mega airport record is Minneapolis-Saint Paul Worldwide Airport, with a rating of 800 out of 1,000. Logan Airport earned a rating of 754. The one airports that scored worse than Logan had been Los Angeles Worldwide Airport at 753, O’Hare Worldwide Airport at 751, and Newark Liberty Worldwide Airport at 719.

Traveler satisfaction was decided by analyzing six elements (so as of significance): terminal amenities; airport arrival/departure; baggage declare; safety verify; check-in/baggage verify; and meals, beverage, and retail.

Greater than half of vacationers stated airports had been severely or reasonably crowded, practically one-fourth of vacationers complained that airport meals was too costly, and a scarcity of area in parking tons induced parking satisfaction to drop 45 factors from final 12 months, based on the research.

“The mixture of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on the whole lot from jet gas to a bottle of water have created a situation wherein airports are extraordinarily crowded and passengers are more and more annoyed — and it’s prone to proceed by 2023,” stated Michael Taylor, journey intelligence lead at J.D. Energy, in an announcement. “In some methods, it is a return to regular as bigger crowds at airports are likely to make vacationers extra frazzled, however in circumstances the place parking tons are over capability,
gates are standing room solely and eating places and bars are usually not even open to supply some reprieve, it’s clear that elevated capability in airports can’t come quickly sufficient.”

The research, now in its seventeenth 12 months, was based mostly on 26,529 surveys of departure and arrival experiences (together with connecting airports) accomplished by U.S. or Canadian residents who traveled by no less than one U.S. or Canadian airport and was carried out between August 2021 and July 2022.