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After 22.5 years at Orange (beforehand Mobistar, and earlier than that Orange France) I used to be pressured to change from Orange to Telenet. In November final 12 months I had community points with my e-sim which I requested from day 1 once they began providing it. Labored completely for two years, then had a small drawback and so they needed to request my e-sim once more through the app, after which the issues began. Nr nonetheless existed, however was not recognized on the orange community, they stated. Nevertheless it was nonetheless underneath my account, could not do a sim swap, nothing. I used to be then with none community for a full week, had been it not for my data-only additional SIM, even whatsapp wouldn’t have been an possibility. Neither privately nor professionally (have secondary occupation) folks may attain me. No texting, no calling. Nothing, neither incoming nor outgoing. Solely answer they got here up with after a couple of weeks and a dozen visits to the orange retailer, quickly switching to a different in order that the quantity was registered on the GSM community once more.
Completed, as a result of I needed to be out there as a result of they rapidly delivered new furnishings and they’d name half-hour earlier than. Lacking them was not an possibility. Then again to orange. 22 years seniority is in fact not nothing. Nicely, identical drawback. I added a 2nd quantity (since my new cellphone can put 2 numbers on the community on the identical time, pixel 7 professional), issues once more. 2nd no lively > all incoming calls on main (e-sim) went straight to voicemail. Cellphone did not even ring. Unusually sufficient, outgoing calls / texts labored however incoming bought the message “you do not need entry to this quantity”. Looked for weeks for an answer with out solace. Went to the shop a number of occasions with out a answer, customer support was an enormous 0. Had file after file drawn up, however no answer was discovered. And I paid € 44 / m for that (2x Go intense = multi-product profit to € 22 per subscription) 140GB, and so they couldn’t restore my seniority whereas it was due to THEM (Orange) that I had misplaced it in any respect.
At Telenet, I paid about €70/m for all-Web + giga velocity enhance. Along with orange, that was € 110 / month for what in my case was nothing however issues for five months after November final 12 months. On the finish of March I used to be so drained that I transferred your complete commerce to Telenet. 2nd quantity discontinued, main to telenet and that change saves me cash.
Due to my change with cell phone, the logical bounce was from all-internet + giga speedboost > OneUp with 1 quantity. And this for €90/month and 300GB of cell information. If I add a free information sim, I get 600GB!, and that for €20 lower than what I paid with orange + telenet collectively. And visible voicemail at Orange? That hasn’t labored correctly for years. My cellphone app saved saying “visible voicemail not working”, and that had additionally labored earlier than till I needed to request the e-sim from orange once more.
Too unhealthy, I’d have appreciated to have reached 25 years, but it surely was not allowed to be. I gave them (Orange) dozens of possibilities for five months, however to no avail, they had been allowed to resolve issues and problem credit score notes for five months. I do not pay a penny for what would not work. Telenet? The brand new SIM was lively in lower than 24 hours (it was requested on Friday at 5 PM, it was lively on Saturday morning), and protection was instantly so as. No issues with calling or texting. The one factor I miss now’s visible voicemail, and e-sim, however sadly they will not see me once more at orange. Their “Orange Thank You’s” by no means actually caught my eye anyway. What good is 4GB of cell information if you have already got 70…
