ING customers report double debits due to malfunction – update 2 – IT Pro – News

The Dutch financial institution ING appears to be combating a malfunction because the night time from Saturday to Sunday, because of which quantities are debited twice from some clients. It isn’t but recognized what causes the issues.

Be on All Failures hundreds of experiences acquired inside a number of hours. Customers point out en masse that ING has debited quantities twice. It appears to primarily concern debit card funds from Saturday, which have been debited once more final night time. ING has not but responded to the complaints. Additionally on its standing web page On the time of writing, the financial institution has not but reported a malfunction.

Replace, 13:40: an ING spokesperson says to De Telegraaf working exhausting to unravel the issue. In keeping with the spokesperson, it might not be about precise double debits, however solely appear so as a result of the reservations for the funds haven’t been eliminated as a consequence of an error. Particularly, it issues debit card funds that happened on Saturday between 12:00 and 15:30, De Telegraaf writes.

Replace, 17:40: the malfunction has now been resolved, an ING spokesperson confirms to De Telegraaf.