Flights
The provider scored low in reliability.
The Factors Man simply ranked the ten finest U.S. airways of 2022, and JetBlue fell among the many backside of the record as a consequence of points with reliability and buyer satisfaction.
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Airways mishandle hundreds of wheelchairs every year. These New Englanders need you to know the way that places them in danger.
JetBlue, Logan Worldwide Airport‘s largest provider, ranked No. 7 on the annual record, down from No. 6 final yr. For the fourth yr in a row, The Factors Man named Delta Air Traces the perfect airline in America.
The journey web site examined the next elements to find out the rating: reliability (30%), expertise (25%), loyalty (25%), and prices and attain (20%), utilizing airline knowledge from Jan. 1, 2021 by Dec. 31, 2021.
JetBlue scored 49.51 out of 100, whereas bottom-scoring Spirit scored 30.89 and top-scoring Delta scored 70.43 out of 100.
JetBlue confirmed combined leads to the expertise class, which incorporates cabin options, lounges, household, and buyer satisfaction. The provider scored excessive in cabin options and low in buyer satisfaction.
“For the second yr in a row, JetBlue ran away with the best rating for cabin options,” The Factors Man wrote. “The airline provides complimentary Wi-Fi and seatback TV screens to each single passenger. There’s no have to obtain an app to look at content material or buy a pricey web subscription plan to remain related. All vacationers get pleasure from these options when flying JetBlue.”
Although buyer satisfaction elevated general throughout the ten airways from the earlier yr — 3.14 complaints reasonably than 12.49 complaints per 100,000 passengers — JetBlue carried out low in buyer satisfaction, which displays how usually prospects complain to the U.S. Division of Transportation in regards to the provider.
JetBlue additionally carried out low in three of the 5 elements within the reliability class: timeliness, which is how usually flights are delayed; and baggage and wheelchairs/scooters, which is how steadily baggage and mobility units are mishandled.
The provider’s different power, apart from its cabin options, is award availability, based on the location, which is a part of the loyalty class and includes passenger ease redeeming awards throughout in style journey instances.
JetBlue started flying between Boston and London earlier this month. The provider introduced in July that it has agreed to purchase Spirit Airways for $3.8 billion.
Cancellations and delays have plagued Logan Airport and airports nationwide this summer time as carriers wrestle with staffing and different points.
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