Within the report, the Inspectorate states that compliance with passenger rights within the occasion of cancellation and delay was higher applied final 12 months. The service checks whether or not the European Regulation 261 is accurately utilized. “Airways not solely refunded far more usually, but additionally referred passengers much less usually to their (on-line) journey company or ticket vendor on account of enforcement motion by the ILT,” in keeping with the Inspectorate.
Final 12 months, the ILT acquired 874 complaints about flights that departed with a delay of greater than three hours, in comparison with 836 a 12 months earlier and 1,401 in 2020.
Compensation for flights canceled upfront as a consequence of employees shortages at Schiphol will not be coated by Regulation 261, though this has additionally been the topic of many complaints. That’s as much as Schiphol and client organizations to make preparations for this, in keeping with the Inspectorate, and has usually already occurred.
