Samsung copies Apple’s Self Service repair program


Samsung is launching a restore program in South Korea that permits shoppers to restore their Galaxy smartphones themselves.

With this restore program, Samsung is following Apple, which beforehand launched comparable companies within the US and Europe. Because of this, shoppers not have to go to the shop to have their phone repaired. The concept is that buyers are not depending on the producer for his or her machine to hold out the mandatory restore. This must also cut back the price of a restore. Samsung’s restore program goes past smartphones, the South Korean firm writes in a press launch.

To any extent further, South Koreans can restore Galaxy E-book laptops and televisions independently along with Galaxy S smartphones. Nonetheless, the restore program initially solely helps a restricted number of merchandise. Particularly, it considerations the Galaxy S20, S21 and Galaxy S22 sequence, the Galaxy E-book Professional (15.6-inch) and three 80-inch televisions. The repairs are additionally restricted to the most typical issues. On smartphones, it particularly considerations changing the USB-C charging port, the show and the (glass) again.

Samsung says it offers shoppers with all the mandatory instruments. Moreover, a guide and video of the restore are at all times offered. It’s unknown which instruments Samsung provides and whether or not the corporate fees for this. Apple’s Self Service restore program requires prospects to lease or buy the mandatory instruments. That instrument is required, amongst different issues, to loosen the glue between the display screen and the housing.

No Apple interference

Clients who’ve accomplished a restore can optimize the half by way of the ‘Self-repair’ app. The Samsung Members app may also be used to test whether or not there’s an abnormality within the operation of the half. Not like Apple, Samsung’s prospects should not have to name to confirm their restore.


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What’s the similar is the return tax that each firms cost for outdated elements. Samsung studies that prospects will obtain the eco-deposit again when the elements are returned. The press launch doesn’t point out precise quantities of that deposit.

Not but in Europe

For now, Samsung is limiting the restore program to South Korea. However, it’s a first step in direction of launching the same service elsewhere on the earth. Contemplating Apple in Europe energetic with such a restore service, the same transfer by the Koreans wouldn’t shock us.