Intel is extending the warranty of 13th and 14th generation CPUs by two additional years. These chips have recently come under fire because they can be permanently damaged. Intel is not yet saying anything about a recall, but wants to share more details about an extended warranty soon.
An Intel spokesperson says to The Verge that “we want to support all customers experiencing instability issues on their 13th or 14th generation desktop processors through the exchange process.” The company therefore says it plans to share more details about extending the warranty of the affected CPUs “in the coming days.”
That warranty is currently three years, but will be extended to two, the company says. That only applies to processors that customers have purchased separately. Users with an Intel processor in a prebuild will need to contact the seller or manufacturer for that. In the meantime, the company advises customers to call customer service for help.
Intel also says that it is “exploring options to easily detect affected processors.” The company also plans to elaborate on this in the future.
Users with Intel CPUs have been noticing stability issues for months. These are in the 13th and 14th generation Core processors, which crash in games, among other things. Intel previously said that this motherboard makers and later said that users could best adjust their bios to prevent this. The company has now released a micropatch bugfixbut the will not repair damaged CPUs. Those devices appear to be permanently damaged.